27 objectives • 421 questions
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Test yourself on every objective, then rate how well you recalled it. 27 objectives · 572 questions.
Match ports with protocols and functions
Match internet solutions to scenarios
Match connectors to descriptions
Diagnose hardware issues and solutions
Network ports and protocols
PC build configuration
Server roles
Network troubleshooting
RAID configuration
802.11 Wireless Standards
Printer maintenance & troubleshooting — component assembly and fault diagnosis
Network troubleshooting, email security protocols (SPF/DKIM/DMARC) & display technology selection
SOHO network configuration — IP addressing, connection types, network types & networking tools
PC component identification & Ethernet cable wiring (T568-A / T568-B)
Wireless networking technologies — frequency selection, 802.11 standards, channels, Bluetooth, NFC & RFID
IT helpdesk inbox — respond to 44 client emails covering IP classification, cable recommendations, cloud service models & hardware device selection
Parts desk console — memory module selection, storage drive supply & RAID array design using cross-referenced system records
Service desk console — build mobile-device work packages from the inventory by hardware address, and match server roles to requests by IP address
Network installations — read client briefs, identify each network type, and pick the right cable, connector and tools from the van
Interface speeds — drag USB, SATA and Thunderbolt versions into order from slowest to fastest
Configuration audit — open devices on the network map, judge each setup against its standard, and correct cable terminations, printer parts, USB assignments, wireless encryption, switch duplex and RAID