CompTIA A+ 220-1202 · Performance Based Question 5
Windows OSTroubleshooting Lab
You've just started your shift at the IT support desk. A queue of open tickets is waiting — each one reports a different Windows issue. Triage them, troubleshoot fast, and resolve every ticket before submitting your work.
How to complete
1.Review each support ticket carefully — priority matters
2.Open a ticket to access the user's system and terminal
3.Use Windows command-line tools to diagnose and fix the issue